MasterSpace — Privacy Policy
Your privacy matters. This policy explains what we collect, why we collect it, and how we protect it when you use masterspace.pk or interact with us.
1) Information We Collect
- Personal Details: Name, email, phone, address (when you contact us, request a quote, or place an order).
- Order & Support Data: Items ordered, delivery details, issue descriptions, photos you provide for support.
- Payments: Processed by third-party gateways (e.g., PayFast/Safepay/banks). We do not store card or wallet numbers on our servers.
- Technical Data: IP, device, browser, pages viewed, and cookies for security and analytics.
- Social/Comms: If you contact us via WhatsApp, Facebook, or phone, we receive the info needed to respond.
Children’s privacy: Our services are intended for adults. If you believe a child provided personal data, contact us to remove it.
2) How We Use Your Information
- To provide quotations, fulfill orders, deliver products, and offer after-sales support.
- To process payments and send invoices/confirmations.
- To communicate about orders, appointments, installations, and warranty.
- To improve website performance and user experience via analytics.
- To send offers or updates only if you opt in (you can opt out anytime).
- To detect, prevent, and investigate fraud or abuse.
3) How We Share Information
- Couriers & Delivery Partners to deliver your order.
- Payment Processors (e.g., PayFast/Safepay/banks) for secure transactions.
- Operational Vendors (secure hosting, email/SMS, analytics, customer support tools) under confidentiality.
- Legal/Compliance if required by law, court order, or to protect our rights.
We never sell your personal information.
4) Cookies & Tracking
- Essential cookies for site functionality and security.
- Analytics (e.g., Google Analytics) to understand traffic and improve features.
- Advertising pixels (e.g., Meta Pixel/Google Ads) may personalize ads if used.
You can control cookies in your browser settings. Blocking cookies may affect some features.
5) Data Security
- HTTPS/SSL encryption, strong access controls, and secure hosting.
- Limited employee access to personal data on a need-to-know basis.
- No storage of full card or wallet numbers on our servers.
No internet method is 100% secure; we continually improve our safeguards.
6) Your Rights & Choices
- Request access, correction, or deletion of your personal data.
- Opt out of marketing communications at any time.
- Ask questions about how we handle your data.
7) Data Retention
We retain personal data only as long as needed for the purposes above and to meet legal/accounting/tax requirements.
8) International Use
Our primary operations and data hosting are intended for Pakistan-based customers. If data is processed outside Pakistan by our providers, we require appropriate protections.
9) Third-Party Links
Links to external sites (e.g., Facebook, WhatsApp, Instagram, payment portals) have their own privacy practices. Please review their policies.
10) Changes to this Policy
We may update this policy periodically. Updates will be posted here with a new effective date.
Contact Us
For faster help, include your order number and any relevant screenshots/photos when contacting support.